Data Protection

DZ BANK AG is delighted by your visit to its website and your interest in the company. We take a serious interest in the protection of your personal data and want you to feel secure when you visit our website. Should you provide us with personal data, these data will be treated with a degree of confidentiality typical for the banking industry and in accordance with the data protection laws and regulations. Any data you send us in messages via the contact form or by email, will be forwarded to us in a secure environment by our email provider and will be deleted as soon as we have replied, provided that statutory storage obligations do not exist. Such data will not be used for other purposes or be made accessible to third parties. Should you wish to confer confidential information, we recommend you use the regular mail service. All data in your reference securities tracking account will be used exclusively for the purpose of your reference securities account and will not be made accessible to third parties. You can modify or delete the said data at any time via the Internet.

Collection and processing of personal data
You can generally visit the pages of DZ BANK AG's website without having to impart personal data. The only information we obtain is the name of your Internet service provider, the website from which you are visiting us and the individual DZ BANK web pages you call up. This information is evaluated for statistical purposes, whereby the individual visitor remains anonymous to us.

Storage of data from contact forms
For legal reasons, the data you enter into the address fields in the contact forms on our website, as well as the date and time of your consent, are transmitted to DZ BANK in encrypted form. Third parties will not be able to access these data.

DZ BANK uses these data exclusively to answer your inquiry / respond to your application for information and to send you the requested details, possibly via a mailing service which has been committed to maintaining secrecy. Your data will then be deleted and will not be forwarded to third parties, as long as statutory retention obligations do not apply.

You can revoke your consent any time to take effect in the future. Please send your revocation to:

Deutsche Zentral-Genossenschaftsbank
Platz der Republik
D-60265 Frankfurt am Main

Tel.: +49 (0)69 7447-01
Fax: +49 (0)69 7447-16 85


Storage of IP addresses
For the purpose of compiling evaluation statistics, information about IP addresses will remain stored in the respective infrastructure components (especially in logfiles of the web servers / firewall) for a period of 31 days. No connection will be derived between personal data within the application and the IP address from which the access was made.

DZ BANK compiles call statistics for its Internet offerings at regular intervals. While the stored IP addresses are used for this purpose, no connection is made between these and the user identifications or other personal data in the application.

Storage of cookies
In some areas of the website, DZ BANK AG uses so-called cookies to be able to provide you with our services in a more individualised manner. Cookies are identifiers which a web server can send to your computer to identify you for the duration of your visit.

You can generally display cookies in your browser (e.g. in Mozilla: “Tools --> Settings --> Data protection --> Show cookies”). You can also configure your browser to inform you when a cookie is about to be written to your computer.

DZ BANK does not store cookies permanently, but only for the duration of the session / browser. The cookie concerned stores the user session identity (ID) to be able to match the session with the connected user.

Use and transmission of personal data and appropriation of purpose
All person-related data collected or accumulated within the context of DZ BANK AG's services are collected, processed and used solely in accordance with the prevailing laws and rules regulating the protection of person-related data and this is done so for the purpose of contract processing and to protect our own eligible business interests with respect to advising and supporting our customers and interested parties and determining desired product offerings. Furthermore, DZ BANK AG also warrants its customers the strict maintenance of banking confidentiality.

Data security
DZ BANK AG takes technical and organisational security measures to protect data from accidental or deliberate manipulation, loss or destruction, and to protect data from being accessed by unauthorised persons. Our security measures are improved continually to reflect developments in the technological status quo.

Data security commissioner
To fulfil its statutory requirements, DZ BANK has appointed a data security commissioner. Should you have any questions about the processing of your personal data, please do not hesitate to contact us directly at datenschutzbeauftragter[at] (please do not send any unsolicited advertising)


H-P Richter
Data Protection Commissioner
Deutsche Zentral-Genossenschaftsbank

D-60265 Frankfurt am Main

Tel. +49 (0)69 7447 2804
Fax +49 (0)69 7447 2197

Right of access and public index of procedures

At your request, we will inform you – according to prevailing law, in writing – about the personal data we have stored about you, if any.

Index of procedures under Section 4e Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG)

Under Section 4g, BDSG, the data protection commissioner has to disclose the following information available to everyone in an appropriate manner:

1. Name of the responsible body:
DZ BANK AG, Deutsche Zentral-Genossenschaftsbank AG

2. Board of Managing Directors: see Imprint,
Head of Data Processing: Alfred Leicht

3. Address of the responsible body:
Platz der Republik, D-60265 Frankfurt am Main

4. Intended purpose of data collection, processing and use:
The object of the company is all forms of banking business and financial services and the distribution of the corresponding products and publications. Data are processed to realise the aforementioned purposes.

Secondary purposes are accompanying or supporting functions such as, predominantly: personnel, supplier and service provider administration.

Personal data are stored and processed for DZ BANK AG’s own purposes, as well as on behalf and in the name of cooperative banks, subsidiary companies and partner banks.

5. Definition of affected group of persons and the relevant data or data categories:
Where necessary for fulfilment of the purposes referred to under Point 4, personal data will be collected, processed and used on the whole for the following groups, insofar as natural persons are involved.
Customers and prospective customers (address data, dates of birth, bank connections, data relat-ing to economic circumstances, data about the contractual relationships, information, customer care data), Staff, apprentices, trainees, applicants, retired persons, former employees, dependents (application data, details about career history, education and qualification, previous convictions, address and billing data, income tax data, bank connections, assets entrusted to the staff member, contact in-formation, appraisals, data gathered about working hours, access control data, data relating to communication and to the processing and checking of transactions and the technical systems),Prospective customers (address data, offer data),
suppliers, service providers and communication partners (address data, bank connections, contractual data, appointment management data, billing and performance data),Shareholders, shareholder representatives, supervisory board members, advisory council members, interest group representatives, press representatives (address & contact data, appointment management data, investment- and duty-related information, possibly bank connections, billing and performance data), contact persons for the above-mentioned groups.

6. Data recipients or categories of recipients:
Public authorities when legal requirements exist (e.g. social security authorities, tax authorities, supervisory authorities, law enforcement authorities),

Internal authorities participating in the implementation of the business processes concerned,

External agents in accordance with Section 11 BDSG (assignment data processing),

Third parties under customer assignment or for processing / fulfilling the purposes set out under Item 4.

7. Standard term for the erasure of data:
The statutory storage obligations and periods are observed and, once expired, the data are deleted insofar as they are no longer needed for contractual fulfilment. Data relating to commercial law and financially effective data are thus erased in accordance with the statutory guidelines, after completion of another ten years after the end of the completed business year, insofar as longer storage is not required by law of for other eligible reasons exist.

If data do not fall under the aforementioned regulations said data shall be deleted when the purposes under Item 4 lapse.

8. Transmission of data to third-party countries:

Transmission of data to third-party countries arises in the framework of the contractual fulfilment, necessary communication, other exceptional cases provided for by the Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and possibly in the framework of notifications of income advices under American law.

For cross-border money transfers and express money transfers in inland, the money-transfer data can be forwarded to the payment service provider of the payment beneficiary via the message transmission system Society for Worldwide Interbank Financial Telecommunication (SWIFT) with seat in Belgium. For reasons of system security, SWIFT stores the money transfer data temporarily at its data centres in the European Union, Switzerland and the USA.

Deutsche Zentral-Genossenschaftsbank AG
Data Protection Commissioner

Last updated: 10/2011


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